A Connexion reader says overcharging is common and staff rarely apologize for mistakes
To the editor,
It was very nice to read Susan Warner’s letter in the May issue.
I couldn’t agree more with supermarkets and other stores charging more than the retail price.
I always compare my cash receipt with my notes and add up the invoice while I shop. The cashier is always surprised (or upset) with me for finding a mistake in the price and rarely apologizes for the errors.
Read more: How inflation in France compares to other EU countries
I was once overcharged by a whopping €163.95 at Decathlon. Several of my items were 50% off but sold at full price, including two pairs of hiking boots for €79.99 each and a third pair that I hadn’t purchased.
Read more: Which supermarket do the French prefer to buy food?
As a savvy shopper I was able to prove that I only had two pairs before I left the store. On that occasion I demanded to speak to the manager, who was kind enough to apologize.
Loretta Hartop, Charente
Send us your own views and experiences to [email protected]
