A Walmart customer was furious after the retailer’s mistake caused him to overpay and leave him out of pocket.
The shopper sent a word of warning to Walmart customers and slammed the retail giant on social media.
In a Facebook post last week, Walmart shopper Belen Adkins shared how the retailer had overcharged her multiple times.
“It is absolutely true that Walmart overcharges its customers,” they began.
The customer explained how she had returned a $13 item, but was then charged the same amount after receiving the refund.
“To my surprise, when I got home, I noticed that my credit card had been charged $13.00, the same amount of my refund that had been issued to me a couple of minutes earlier,” they wrote.
The next day, the buyer spoke to a customer service representative at the store.
“These women really protect the store! They refused to refund my money. They are difficult to deal with. They do NOT accept their mistakes,” the customer said.
The Walmart customer said he had also been overcharged three weeks earlier.
“Everyone should check their receipt BEFORE leaving the store,” the Facebook user warned.
REVIEW YOUR RECEIPTS
Another Walmart customer asked fellow shoppers to double-check their receipts after $70 worth of items were randomly added to her relative’s purchase.
Facebook user Anna Smith shared the situation in a post last week.
She explained how her grandmother was completing her shopping at the Walmart self-checkout when she noticed “mysterious” charges worth $70.
Smith included an image of the receipt and circled random charges for items like a 12-pack of Monster beer and seven watermelons.
Smith clarified that the items were not on a previous buyer’s screen and that her grandmother did not scan the items.
She also noted that the charges were for items her grandmother didn’t even have in her cart.
Smith’s grandmother thought the total seemed high, so she inspected her receipt once it was printed.
What to do if you are overcharged
If a retailer overcharges you, there are a few ways to get your money back.
If you notice that you have been charged more than the advertised or posted price, please report it to an employee or manager.
Be sure to keep your receipt to show the price difference.
As a buyer, you are entitled to the lowest advertised, published or quoted price offered by the store.
If you are charged more than the advertised, posted, or quoted price, tell the seller right away. If the seller is unable to help, speak to the manager.
Stores must honor the posted price, even if the price has expired.
You can also dispute charges with your bank if you notice anything suspicious on your statement.
According to the Los Angeles County Department of Business and Consumer Affairs
She went to customer service where she was refunded $70.37.
However, Walmart employees offered no explanation as to why or how the mysterious charges occurred.
“As if people weren’t already fighting inflation, to add things like this on top of that, to add up to more than DOUBLE people’s totals, is crazy!” Smith said.
“CHECK YOUR RECEIPTS wherever you go!”
Walmart isn’t the only retailer that has accidentally overcharged shoppers.
Kroger customer owed $82 after being repeatedly overcharged: Grocer apologized, but shopper bailed.
Additionally, an Amazon customer criticized the company’s physical stores after being overcharged by $18, blaming its payment technology.
