A Walmart customer is begging the retailer to clean up its operations after a disappointing shopping experience.
The shopper dragged Walmart online over four key issues with the store while demanding answers.
Walmart is the world’s largest retailer, with billions of dollars in annual revenue and more than 10,000 stores in 24 countries.
Shoppers love the store for its consistently low prices and wide selection of food and merchandise.
However, many customers don’t like the atmosphere inside the retail giant or how Walmart operates as a business.
One of those customers expressed his complaints in a post on X.
“Get your stuff in order!” pleaded Del Tanner, a Walmart customer.
One key flaw he pointed out was that on his last shopping trip, the store had virtually no inventory.
Having too many items out of stock is problematic for both parties, as Walmart loses money and forces shoppers to spend their money elsewhere.
Two other issues Tanner pointed out were that the store did not have regular checkouts open and only self-checkout kiosks were available.
Walmart has received a slew of similar complaints from shoppers on social media after increasing the use of self-checkout, with some customers even boycotting the store.
A fourth problem Tanner had with his local Walmart was that there were no bathrooms available for customers.
“There are no bathrooms, there are portable toilets at the entrance. Really?” she fumed, accompanying her post with an image of three portable toilets parked outside Walmart.
PURCHASE DISPUTES
Tanner is not alone in his negative feelings about Walmart.
Many customers have complained about the retailer’s poor customer service, with one shopper even abandoning her $350 shopping cart after a rude encounter with a manager.
In a Facebook post from last August, Walmart shopper Emily Low explained how Walmart+’s scan-and-go feature wasn’t working when it came time to checkout.
The self-checkout kiosk had frozen, so a Walmart worker directed her to a second and third checkout.
What is Walmart’s Scan and Go?
Walmart’s Scan and Go was created to save shoppers time
Walmart’s Scan and Go system was created to help customers scan items as they shop, pay and leave without having to wait in long checkout lines.
The retailer describes that the new system can be implemented in a few simple steps:
- Customers must first have the Walmart app downloaded on their phones with location access enabled.
- On the Shop Mode homepage, shoppers need to click on the Scan and Go option.
- Customers can scan each item and place them in their carts as they shop.
- At the end, they will be asked to view their cart to make sure the quantity in the app matches what is in their carts.
- Shoppers will press “Pay” and be directed to a self-checkout kiosk.
- They will be asked to scan the QR code provided at registration and confirm their payment method.
- Once the transaction is completed, buyers can leave the store without worries.
While she was sorting out the payment situation, another shopper had picked up her purchases at Low’s first checkout and the payment was charged to her AmEx card.
By that point, Low’s entire shopping list had been deleted from the Walmart app, so she was going to have to unpack and rescan her hundreds of dollars’ worth of groceries.
She first went to the customer service counter to get a refund for the man’s groceries charged to her card, but only received a partial credit after 40 minutes of getting help.
A manager was called to help refund the full amount, but he “walked away” while Low was talking to her, causing the customer to abandon her $350 worth of groceries after shopping for two hours.
“To the sweet customer service lady who apologized for the poor treatment I received from management, you should be the manager! I wouldn’t have left all that food there,” she wrote.
In related news, Walmart shoppers point to a key parenting issue with the store’s new carts.
Additionally, one Walmart shopper warned others that after being charged $9.48 for an item they would “never buy,” they were denied a refund.
